YOU’VE GOT MAIL… not that it’s helpful

By Patrick Kowalczyk

Jun. 27, 2012

Next time you’ve got a question while shopping online, think twice before firing off an email if you are expecting a helpful answer.

A study by STELLAService found that retailers answer customer emails completely just 54% of the time. There was some good news, however, for shoppers. Among the top 25 retailers, answered nearly 90% of customer emails thoroughly.

PKPR secured an exclusive with Mashable. Additional coverage ranged from The Consumerist to Fox Business to Yahoo! Shine

Permalink | Posted on Jun 27, 2012 at 1:07 PM by Patrick Kowalczyk
Client: STELLAService

85 Broad St. 29th Floor, New York, NY 10004