PKPR conducted a comprehensive internal communications strategy project for the Mozilla Foundation to optimize employee engagement and information accessibility across the organization. Through document review, employee interviews across diverse roles and locations, and analysis of communication channels and delivery systems, we developed a strategic framework to strengthen organizational alignment and staff connection to Mozilla’s mission. We delivered recommendations, including an Internal Communications Guide, a cross-functional Communications Council structure, an editorial calendar system, and platform optimization strategies to streamline information flow and enhance employee engagement.