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STELLAService Facebook Survey on CNN

Revealing that many retailers still need to refine their social media manners, one quarter of twenty top brands surveyed failed to respond to customer service questions posted on their Facebook pages, according to a test conducted by STELLAService.

PKPR secured an exclusive on the survey on and placed stories in numerous outlets including TimePC WorldCNETPCMag.comZDNetMashableTechnoratiEntrepreneur, Mediabistro’s All FacebookBrandchannel, and MarketingVox.

PKPR Client: STELLAService

Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. Using its proprietary, rigorous evaluation system, STELLAService rates thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support.

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