Revealing that many retailers still need to refine their social media manners, one quarter of twenty top brands surveyed failed to respond to customer service questions posted on their Facebook pages, according to a test conducted by STELLAService.
PKPR secured an exclusive on the survey on CNN.com and placed stories in numerous outlets including Time, PC World, CNET, PCMag.com, ZDNet, Mashable, Technorati, Entrepreneur, Mediabistro’s All Facebook, Brandchannel, and MarketingVox.
