Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. Using its proprietary, rigorous evaluation system, STELLAService rates thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support.
STELLAService in the News
Holidays are around the corner
Just in time for Free Shipping Day, STELLAService released the average shipping times for the top 25 internet retailers.
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Slate, Time cover STELLAService Back-to-School Study
In advance of Back to School shopping season, STELLAService studied just how much money shoppers save by purchasing school supplies online.
Read More →STELLAService CEO on PBS’ Nightly Business Report
As the $83.8 billion back-to-school shopping season kicks into high, a new STELLAService study just dropped.
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YOU’VE GOT MAIL… not that it’s helpful
Next time you’ve got a question while shopping online, think twice before firing off an email if you are expecting a helpful answer.
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STELLAService Facebook Survey on CNN
Many retailers still need to refine their social media manners, as proven by one our surveyed where many failed to respond to customer service questions.
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STELLAService Rules Holiday Coverage
STELLAService finished 2011 with a bang, garnering coverage near and far for its studies of the retailers with fastest shipping, call support, and refunds.
Read More →CNBC on the “Zagats of Customer Service”
Need we say more. In a profile of STELLAService, CNBC’s Courtney Reagan calls the company “the Zagats of customer service.”
Read More →STELLAService on CNN
If you’re flying on Virgin America for the Thanksgiving holiday, be prepared to wait on hold for a long time, according to a STELLAService study.
Read More →STELLAService on NY1
Asa Asks STELLAService on NY1 from The STELLA Team on Vimeo. NY1 profiles STELLAService.
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STELLAService in Real Simple
PKPR secured a perfect placement for STELLAService in the November issue of Real Simple (circulation 1.9 million).
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Retailers Ditching Automated Phone Menus?
A new study released today brings good news for consumers fed up with being forced into the abyss of automated phone menus.
Read More →STELLAService Survey Makes Headlines
OfficeDepot.com and SierraTradingPost.com do not like to make their customers wait, according to a major new study by STELLAService.
Read More →STELLAService in TechCrunch
PKPR is proud to announce that we are now representing STELLAService, the first independent customer service ratings provider for online retailers.
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