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STELLAService Survey Makes Headlines

STELLAService on Bloomberg TV’s ‘Street Smarts’ from The STELLA Team on Vimeo. and do not like to make their customers wait, according to a major new study of online retailers released this week by STELLAService, the first independent provider of customer service ratings for online companies.

In a survey of the Internet’s top 100 retailers by annual revenue, ranked first when it comes to the shortest average amount of time that customers have to wait on hold before talking to a live customer service representative (6 seconds), while earned first place for responding to customer emails fastest (48 minutes).

PKPR rolled out the announcement by placing an exclusive story with Reuters, which was picked up around the Web – from to Yahoo! News to

PKPR also secured segments on business TV networks like Bloomberg Television and NY1, as well as dozens of top online outlets, including Smart MoneyCBS’s BNETAOL Daily FinanceConsumeristAOL’s WalletPopTime.comPC WorldThe, and Marketing Pilgrim.

PKPR Client: STELLAService

Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. Using its proprietary, rigorous evaluation system, STELLAService rates thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support.

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