Next time you’ve got a question while shopping online, think twice before firing off an email if you are expecting a helpful answer.
A study by STELLAService found that retailers answer customer emails completely just 54% of the time. There was some good news, however, for shoppers. Among the top 25 retailers, LLBean.com answered nearly 90% of customer emails thoroughly.
PKPR secured an exclusive with Mashable. Additional coverage ranged from The Consumerist to Fox Business to Yahoo! Shine
